Privacy Policy
How we collect, use, and protect your personal information.
Introduction
violet-frost is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
Information We Collect
Personal Data
We may collect personally identifiable information that you voluntarily provide to us when you:
- Fill out a contact or booking form on our website
- Subscribe to our newsletter or communications
- Request information about our services
- Correspond with us via email
This information may include your name, email address, postal address, and details about your pet relevant to providing our services.
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- Browser type and version
- Operating system
- IP address
- Pages visited and time spent on pages
- Referring website addresses
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services
- Process and manage booking requests
- Respond to your enquiries and provide customer support
- Send administrative information such as appointment confirmations
- Improve our website and services
- Comply with legal obligations
Sharing Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
Data Retention
We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
Your Rights
Under applicable data protection laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request restriction of processing
- Request transfer of your data
- Withdraw consent at any time
Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction, or damage. However, no method of transmission over the Internet or electronic storage is completely secure.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
Address: 47 Rosewood Gardens, London, SW11 4PJ, United Kingdom
Last updated: January 2024