GDPR Compliance
Our commitment to protecting your personal data under the General Data Protection Regulation.
Overview
The General Data Protection Regulation (GDPR) is a regulation in EU law on data protection and privacy. Although the United Kingdom has left the European Union, the UK GDPR (as retained in UK law) continues to apply. violet-frost is committed to ensuring compliance with the UK GDPR and protecting the rights and freedoms of individuals whose personal data we process.
Data Controller
violet-frost acts as the data controller for the personal data we collect through our website and in the course of providing our pet grooming and care services. As the data controller, we determine the purposes and means of processing personal data.
Contact details:
Email: [email protected]
Address: 47 Rosewood Gardens, London, SW11 4PJ, United Kingdom
Lawful Basis for Processing
We process personal data under the following lawful bases:
- Contract: Processing necessary for the performance of a contract with you or to take steps prior to entering into a contract
- Consent: Where you have given clear consent for us to process your personal data for a specific purpose
- Legitimate Interests: Processing necessary for our legitimate interests, provided these do not override your rights and freedoms
- Legal Obligation: Processing necessary to comply with our legal obligations
Your Rights Under GDPR
The GDPR provides you with the following rights regarding your personal data:
Right to Access
You have the right to request a copy of the personal data we hold about you. We will provide this information free of charge within one month of receiving your request.
Right to Rectification
You have the right to request that we correct any inaccurate personal data we hold about you. We will respond to such requests within one month.
Right to Erasure
You have the right to request that we delete your personal data in certain circumstances, such as when the data is no longer necessary for the purpose for which it was collected.
Right to Restrict Processing
You have the right to request that we limit the way we use your personal data in certain circumstances.
Right to Data Portability
You have the right to request that we transfer your personal data to another organisation or to you in a commonly used, machine-readable format.
Right to Object
You have the right to object to the processing of your personal data in certain circumstances, including processing for direct marketing purposes.
Rights Related to Automated Decision Making
You have the right not to be subject to a decision based solely on automated processing that produces legal effects concerning you or similarly significantly affects you.
Exercising Your Rights
To exercise any of these rights, please contact us using the details provided above. We will respond to your request within one month. If your request is complex or you have made multiple requests, we may extend this period by a further two months, in which case we will notify you within the first month.
Data Protection Officer
Given the nature and scale of our data processing activities, we are not required to appoint a Data Protection Officer. However, we take data protection seriously and have designated a responsible person for data protection matters who can be contacted at [email protected].
Complaints
If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues.
Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: ico.org.uk
International Data Transfers
We do not routinely transfer personal data outside the United Kingdom. If such transfers become necessary, we will ensure appropriate safeguards are in place in accordance with GDPR requirements.
Data Security
We have implemented appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including measures to protect against unauthorised or unlawful processing and against accidental loss, destruction, or damage.
Last updated: January 2024